Privacy Policy
Wabizo is operated by Expertizo ("we", "us"). This policy explains what information we collect when you use Wabizo, why we collect it, and what choices you have. It covers the Wabizo web dashboard, mobile app, and the WhatsApp bot we operate on your behalf.
Two kinds of people, two kinds of data
Wabizo serves businesses, and those businesses serve their own customers. It matters which of the two you are:
- If you are a Wabizo customer (a business using our product), we are the data controller for your account information.
- If you are a customer of a business using Wabizo, that business is the data controller for your order and message data. We process it on their behalf as a service provider, under their instructions.
What we collect
From businesses using Wabizo:
- Account details — business name, contact name, phone number, email address, and business address
- Your WhatsApp Business account identifiers, as required to connect to the WhatsApp Business API
- Product catalog data you upload or sync
- Billing information needed to process subscription payments
- Log and usage data — IP address, browser type, pages viewed, and timestamps
From end customers who message a business using Wabizo:
- WhatsApp phone number and profile name, as provided by WhatsApp
- Message content exchanged with the bot
- Order details — items, quantities, delivery or pickup preferences, and any notes
How we use it
- To operate the bot, process orders, and deliver the features you subscribed to
- To provide support, including when a conversation is handed to a human agent
- To bill you and maintain records of payment
- To monitor reliability, diagnose faults, and prevent abuse
- To comply with legal obligations
We do not sell personal data, and we do not use end-customer message content to advertise to those customers.
WhatsApp and Meta
Wabizo runs on the official WhatsApp Business API provided by Meta. Messages between a business and its customers pass through Meta's infrastructure and are subject to Meta's own terms and privacy policy in addition to this one. We do not control Meta's handling of that data.
Who else processes your data
We share data only with providers necessary to run the service — including Meta for WhatsApp message delivery and our hosting provider for infrastructure — and with authorities where we are legally required to do so. Providers are permitted to use the data only to deliver their service to us.
Retention
We keep account and order data for as long as your account is active, and afterwards only as long as needed to meet legal, tax, or accounting obligations. You may request deletion of your account data at any time using the contact details below.
Security
We use encryption in transit, access controls, and restricted administrative access. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable measures appropriate to the sensitivity of the data.
Your rights
You may request access to the personal data we hold about you, ask us to correct it, or ask us to delete it. If you are an end customer of a business using Wabizo, contact that business first — they control your data, and we will support their request. Contact us directly and we will route it appropriately.
International transfers
We operate from Pakistan, and our providers may process data in other countries. Where data crosses borders, we rely on our providers' contractual safeguards.
Children
Wabizo is a business tool and is not directed at children. We do not knowingly collect data from anyone under 16.
Changes
We may update this policy. When we do, we will change the date at the top of this page, and for material changes we will notify account holders directly.
Contact
Questions about this policy, or a request about your data:
- WhatsApp: +92 336 390 7899
- Post: Expertizo, Office No. 5, Mazhar Arcade, BMCHS, Karachi, Sindh, Pakistan